Customer Service

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ESM Building Solutions

Customer Service

Creating a stress free and services orientated working relationship is vital at ESM
[/vc_column][/vc_row][vc_row css=”.vc_custom_1494305668617{padding-bottom: 100px !important;}”][vc_column width=”1/2″][vc_column_text 0=””]We strive to set a leading benchmark for customer service in the cleaning and maintenance services industry.

24 hour, 7 day a week availability

The nature of our business is often outside traditional business hours, and we believe that our customers should be able to contact us 24 hours a day, 7 days a week. At ESM, we believe this service is a key part of our promise to tailor our solutions to meet the individual requirements of our diverse range of clients. We believe our 24/7 availability to our clients allows us to address any onsite issues which may arise, and is a proactive approach to our cleaning and maintenance services.

We are committed to continuous improvement

At ESM Building Solutions, we don’t believe in the “set and forget” approach to customer service. We have designed a Quality Management Report to ensure we are consistently communicating with our customers to ensure satisfaction with the service they are receiving.

Our Quality Management system enables us to track our performance, note any non-conformance issues, and monitor customer satisfaction. The QI report also allows us to have full traceability and oversight of our contracts and our technicians. Our Quality Inspection system includes:

  • Quarterly meetings with our Client Account Manager and the customer to ensure continued satisfaction with our level of service, and the scope of the service agreement
  • Periodic spot checks by our trained Site Managers to ensure quality service provision and customer satisfaction

Our mission is to create a unique cleaning and maintenance package representative off your brand and business. We pride ourselves on tailoring our solutions not only to meet the individual needs of your company, but also to align with your values.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”971″ img_size=”full” alignment=”center”][/vc_column][/vc_row]